Birthday Parties FAQs

My child is younger than 2, can I have a birthday party at the zoo?
Our birthday packages are suited for children turning 2 and older. If you would like to have a party for a child under 2, we offer catering services and beautiful banquet spaces to suit your needs. Please contact our sales and events team at (315) 435-8511 x8577 to discuss your options. Click here for more information about Catering at the Zoo.

Does my package include zoo admission?
Yes, birthday packages include zoo admission for up to 15 children and one accompanying adult per child (a $210 value). Any additional adults beyond the 1 adult per child may purchase zoo admission tickets at our ticket booth. Adult tickets are $9.

What if I invite more than 15 children?
Our party packages are priced and designed for 15 children. Our party space can accommodate no more than 20 children, so if you need to add to your guest list, please contact us. There is an added charge of $15 per child for the Explorer Package, up to a maximum of 20. Final count and billing will be done the day of the party.

If you would like a party with more than 20 guests, we offer catering services and beautiful banquet spaces to suit your needs. Please contact our sales and events team at (315) 435-8511 x8577 to discuss your options. Click here for more information about Catering at the Zoo.

Can you ‘hold’ a date or time without a payment?
No, we require payment in full at the time of booking, and your party must be booked at least two weeks in advance.

Can I schedule my child’s party for a weekday or weeknight?
Our parties are only offered on Saturdays or Sundays at 10:30 a.m., 12:30 p.m. or 2:30 p.m.

Does your staff take party guests around the zoo?
No. Our birthday party packages include zoo admission. Guests are welcome to tour the zoo on their own before or after the party. If you have your party in the 2:30 p.m. time slot, you will want to have your guests visit the zoo beforehand.

PARTY AREA
What is the party space like?
The Birthday Party Alcove is an open space off the main Jungle Café seating area that utilizes our Jungle Café seating.

FOOD
How many people does the pizza and ice cream cake serve?
The pizza, ice cream cake and any other food provided in your selected package is for the children. Extra food can be ordered for adults from our cafe the day of the party. Extra pizzas for the children can be ordered ahead of time. Please contact Jungle Café at (315) 435-8511 x8504.

Are nuts, nut by-products or products cross-contaminated with nuts used in any of the foods provided in the packages?
Our pizzas are safe for children with nut allergies and are prepared in our Jungle Café, a nut-free environment. Our ice cream cakes are made by Gannon’s, which takes every precaution against cross-contamination with nuts. However, their facility is not 100-percent nut-free.

What kind of cake do you provide?
The birthday cake provided in your package is a chocolate-and-vanilla flavored ice cream cake from Gannon’s Isle and features a “Happy Birthday” greeting.

ANIMAL REQUESTS
What kinds of animals are used for the meet & greet? Can I pick which one I want?
You and your guests will meet and greet one of our insects, snakes, reptiles, birds or small mammals.

Animals featured are zookeeper’s choice. Though you cannot specify which type of animal you would like, please note in the “Comments” section of the registration if your child has any fears of particular animals so that we can be sure not to have that type of animal as your special guest.

Location

One Conservation Place, 
Syracuse, NY 13204

Our Hours

10 a.m. – 4:30 p.m.
Monday – Sunday

Contact Us

(315) 435-8511
[email protected]

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