Syracuse Zoo RGZ Ticket Link

Visiting the Zoo: What You Need to Know

We are currently booking half-hour entry times, with the first time slot at 10 a.m. and the last at 2:30 p.m. Reservations are on a first-come, first-served basis.

General public/Non-Members seeking to make a paid reservation must book with Onondaga County Parks at onondagacountyparks.com/parks/rosamond-gifford-zoo.

All active zoo members, as well as those holding valid zoo guest passes,
must call the Member Reservation Line at (315) 435-8511 x8589
between 9 a.m. and 3 p.m. to book your time slot to visit the zoo.

You must present your valid Membership ID upon arrival.

To ensure the safety of our visitors, staff and our amazing animals and comply with health directives, the following modifications and policies will be in place:

  • We will limit the number of guests entering the zoo to 750 per day to ensure proper distancing. Guests will be welcomed to enter the zoo at timed intervals every half hour starting at 10 a.m. with the last reservations at 2:30 p.m. 
  • ALL visitors, staff and volunteers must wear face masks on arrival to the zoo, throughout their visit and are required for those over age 2.
  • Only the outdoor zoo and Social Animals building will be accessible to visitors. Guests will need to pass through the lobby directly to the outdoor courtyard and follow signs to tour the Wildlife Trail in one direction only.
  • The USS Antiquities cave, Diversity of Birds aviary, and Nocturnal Animals exhibits are still off limits to visitors.
  • All guests will be required to reserve timed tickets for each member of their party through the county parks website or calling the Member Reservation Line before coming to the zoo. No walk-ups will be permitted. This rule applies to zoo members, veterans and military as well as the general public. 
  • Reciprocal zoo members can now book with us through the Member Reservation Line by calling (315) 435-8511 x8589 between 9 a.m. and 3 p.m.
  • Membership card or military ID, Photo ID and timed ticket receipt will be checked on entry.
  • Zoo hours are from 10 a.m. to 4:30 p.m. Early or late arrivals will NOT be accommodated. There will be no re-entry. Please make sure you have everything with you before entering the zoo.
  • While manual wheelchairs will still be available at the membership desk, there will be no stroller or wagon rental at this time.
  • The indoor zoo and the Explorer’s Play Space, Explorer’s Outpost and carousel will remain closed for now. Guests will be able to tour the zoo in one direction only; please follow markers and signage, and plan to do a walking tour with members of your group only. Guests will be allowed to briefly pause at an exhibit, but please remember to maintain a distance of at least 6 feet from other parties.
  • Hand sanitizer stations are distributed along the entire outdoor loop and at each entrance and exit of the building, and zoo staff will perform frequent disinfecting of all public touchpoints.
  • The Jungle Café will remain closed for now; however, the Courtyard Café is offering snacks and beverages. Visitors are permitted to bring their own refreshments (no alcohol), but seating is limited to a few tables in the courtyard and benches around the zoo.
The Curious Cub Gift Shop Logo
THE CURIOUS CUB GIFT SHOP IS OPEN
10 a.m. to 4 p.m.
Shop for your favorite zoo-themed items!
Debit and Credit Cards preferred.
Note: No reservation or paid zoo admission is needed to shop.
A limited number of shoppers will be accommodated at a time.
Location

One Conservation Place, 
Syracuse, NY 13204

Our Hours

10 a.m. – 4:30 p.m.
Monday – Sunday

Contact Us

(315) 435-8511
events@rosamondgiffordzoo.org

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